The most human PMS
Across six US cities, hospitality workers carried invisible emotional labor, using personal workarounds to deliver the care their tools couldn’t support.
What It Means to Be a Product Builder at Mews
At Mews, Product Builders own the full path from problem to outcome. Quintin Botes shares how the role blends engineering, discovery, AI tooling and fast experimentation.
Your release notes are a product lever—treat them like one
Release notes aren’t just updates. Done well, they drive adoption, alignment, and real product impact.
Mews R&D MiniPodcast with Rui Oliveira
In this episode, our host Jan Meissner sits down with Rui Oliveira, Senior Product Manager in Mews Platform Enablement Tribe. Rui shares his unconventional path into product—from studying electrical engineering and building betting automations at his university, to shaping product across industries like e-commerce, agriculture, manufacturing, and now hospitality at Mews. The conversation dives into […]
Granular Permissions in Mews: More Control, Less Chaos
Granular permissions at Mews give the right people the right access—making work safer, simpler, and more efficient.
When Restaurant Staff Outsmart Your Technology: Lessons from F&B Masters at CoolRooms Hotels
Mews’ product team in charge of our Point of Sales (POS) system—the software restaurants use to take orders and process payments—went to visit one of our hotel clients, CoolRooms Palacio de Atocha, and had follow-up conversations with the team at CoolRooms Palacio de Villapanés in Sevilla.
Mews R&D MiniPodcast with Stephan Delbos
In this episode, our host sits down with Stephan Delbos, Senior Director of Product Knowledge Activation at Mews, to explore how bringing documentation, education, and knowledge management together can transform the user experience. Stephan shares how his team is shaping an AI-first approach to content creation, from internal GPT-powered documentation to smarter onboarding through Mews […]
Spotting the duck-rabbit: A stakeholder-led strategy model
As a product manager, sometimes it feels like our stakeholders see the world fundamentally differently than we do. This divergence of perspective can lead to friction, mismatched expectations, and, in extreme cases, behaviours that can appear mutually sabotaging. In truth, stakeholders often do have a different worldview, and for good reason. Recognising this can be […]
The Apple of my AI: lessons about integration
Apple’s recent announcement of so-called ‘Apple Intelligence’ at WWDC raised more than a few eyebrows. Some of this may relate to the extent of the privacy Apple has been able to offer, while much will be directed at the deep integration with OpenAI. Regardless, there is an open debate about how safe such an integration […]
The benefits of shifting from technology-driven to product-driven development
Introduction I am a backend developer with 20 years of development experience, starting when .net 1.0 was released. But throughout the years, I have been working full stack one way or another. Back then, there was no difference between backend, frontend, or QA engineers. You were just a developer. You were expected to know and […]
Why guest journey and user disengagement matter in modern hospitality
Introduction Why is the tech and hospitality industry discussing the importance of the guest journey and user disengagement today? What it means and why are just a few of the things I will explore in this article. Then, I will take you on my journey in today’s hospitality world and look at some of the […]
Guest journey: Get ready for zoomers
What’s the future of travelling from the guests’ perspective? Are we there yet?
Product mindset
There’s one essential piece behind innovative product, and that’s the product mindset. If you want to be truly innovative, you need to be explorers. You need to take (calculated) risks. You need to try different ideas and techniques, and you need to fail half of the time. If you’re not failing, it means that you’re […]
Adopting accessibility: this is how we do it
Adopting accessibility in a product can be quite an overwhelming task. There are a lot of different sources out there on the topic. We did some internal research to come up with action points we could put on roadmap, and now we want to share it publicly. This might be useful in case you have […]
You understand your product, do others?
As a product manager, you need to manage your product and ensure it’s successful. In B2C, you have a direct relationship with your users: you gather metrics, see what gets used, see what doesn’t, where they get lost, which flows don’t convert, and you can directly affect costs, pricing, and performance. I’m not saying it’s […]
Managing products
Almost three years ago, I made the transition from development to product management. I had met a few product managers working for online companies in the Czech Republic before that, but I never understood how their role was actually useful to a company. So, it was quite weird that it was me starting a product […]
Delivering value in B2B: Will my product ever be delightful?
All of us working in product development want to deliver a product our users will form an emotional connection to. But how can we achieve that when the product is a work tool the user has to use? I’d like to share how my approach has evolved since I started designing for B2B. My beginnings […]
Connecting devs & product: Key lessons learned
In early 2020 we decided to kick off a series of events bringing insights from engineering leaders at Czech tech scaleups (as we like to call companies already past the initial startup phase). Up to now, we have organized three TechUncovered panel discussions. The previous two events focused on scaling tech teams and leading tech […]